Privacy Policy

We collect information that you provide directly and information collected automatically when you use our services.

Personal information you provide

• Contact details: name, email address, phone number, shipping/billing address.
• Account credentials: email and password (stored as a hashed value, never in plain text).
• Order and payment information, including billing address and the last four digits of your card.
• Service requests, repair histories, and warranty claim details.
• Communications you send us — emails, chat messages, support tickets, and forms.

Information collected automatically

• Device and browser information: IP address, browser type, operating system, screen resolution.
• Usage data: pages visited, time spent, referring URLs, search queries, click patterns.
• Cookies and similar tracking technologies (see Section 3 below).

We use the information we collect to provide, maintain, and improve our services, including:

• Processing orders, payments, shipping, and returns.
• Communicating about your orders, service requests, and warranty claims.
• Personalizing your shopping experience and product recommendations.
• Sending marketing communications — only with your consent, and you can opt out at any time.
• Detecting, preventing, and addressing fraud, abuse, and security issues.
• Complying with legal obligations and enforcing our Terms & Conditions.
• Aggregated, de-identified analytics to improve our website and offerings.

We use cookies and similar tracking technologies (such as web beacons and pixel tags) to recognize your browser, remember preferences, and understand how you use our site.

Types of cookies we use

• Essential cookies — required for the website to function (e.g., cart contents, login session).
• Analytics cookies — help us understand visitor behavior so we can improve our pages.
• Functional cookies — remember your preferences, such as theme and language.
• Marketing cookies — used to display relevant ads on third-party platforms, only with your consent.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

We do not sell your personal information. We may share data with the following categories of recipients:

• Service providers — payment processors, shipping carriers, email providers, and analytics platforms, under contractual confidentiality obligations.
• Manufacturers — when processing warranty claims that require direct communication with the original equipment manufacturer.
• Legal authorities — when required by law, court order, or to protect our rights, property, or safety.
• Business transfers — in connection with a merger, acquisition, or asset sale, with appropriate notice to customers.

We implement industry-standard technical and organizational measures to protect your personal information, including TLS encryption for all data in transit, encrypted database storage for sensitive fields, role-based access controls, and regular security audits.

Despite our efforts, no method of transmission or storage is 100% secure. In the event of a data breach affecting your personal information, we will notify you and the relevant authorities without undue delay in accordance with applicable law.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your data, subject to legal retention requirements.
• Restriction — request that we limit processing of your data in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us. We will respond within 30 days.

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

Parents or guardians may also contact us to request review or deletion of any data we may have inadvertently collected.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the most recent revision. We will notify you of material changes by posting the updated policy on this page and, where appropriate, sending an email notification.

Continued use of our services after changes take effect constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out:

• By email: [email protected]
• By phone: +1 (555) 010-2030
• Through our contact page