Warranty & Returns
Our commitment to quality and your peace of mind.
Warranty Coverage
Warranty periods vary by product category. The table below reflects our standard coverage — extended warranties are available for select items at checkout.
| Product Type | Warranty Period |
|---|---|
| Desktops & All-in-Ones | 24 months |
| Laptops & Notebooks | 12–24 months |
| Components (CPU, GPU, Motherboard, RAM) | 12–36 months |
| Storage (SSD / HDD) | 36 months |
| Monitors | 24 months |
| Printers & Scanners | 12 months |
| Peripherals (Keyboard, Mouse, Webcam) | 12 months |
| Cables & Adapters | 6 months |
| Open-Box & Clearance Items | 3 months |
* Manufacturer warranty terms take precedence where longer than TechNexus Pro's standard coverage.
- Manufacturing defects in materials and workmanship.
- Hardware failures under normal use as intended by the manufacturer.
- Defective components identified during the warranty period.
- Authorized labor for warranty repairs performed by TechNexus Pro technicians.
- Physical damage, drops, cracks, or liquid spills.
- Damage caused by unauthorized repairs, modifications, or disassembly.
- Software issues, malware, data loss, or user-caused misconfiguration.
- Cosmetic wear and tear including scratches, dents, and fading.
- Damage from power surges, lightning, or use with non-certified accessories.
- Consumable parts such as batteries (after 6 months), lamps, and ink cartridges.
How to Claim Warranty
We've made the warranty claim process straightforward so you can get back up and running fast.
- 1
Locate your original receipt, order number, or invoice. Warranty claims must be made within the stated warranty period.
- 2
Contact us at [email protected] or call +1 (555) 010-2030 with a description of the issue and proof of purchase.
- 3
Bring the item to our store, or ship it to us with a Return Authorization (RA) number issued by our support team.
- 4
Our technicians will diagnose the issue and confirm whether it is covered under warranty.
- 5
Covered repairs are completed free of charge — typically within 5–7 business days. You will be notified when your device is ready.
- 6
If a device cannot be repaired, we will offer a replacement or a pro-rated refund at our discretion.
Returns Policy
Changed your mind? We offer a 14-day return window on most items.
Return Process
- 1
Contact us within 14 days of delivery at [email protected] or call +1 (555) 010-2030 to request a Return Authorization (RA) number.
- 2
Pack the item securely in its original packaging along with all included accessories, manuals, and freebies.
- 3
Clearly mark the RA number on the outside of the package and on the packing slip.
- 4
Drop off the package at the carrier specified in your return confirmation email, or bring it to our store in person.
- 5
Once we receive and inspect the item, we will issue a refund to the original payment method within 5–7 business days.
Refunds
Once your return is received and inspected, we will process your refund to the original payment method.
| Payment Method | Processing Time |
|---|---|
| Credit / Debit Card | 5–7 business days |
| PayPal | 1–3 business days |
| Apple Pay / Google Pay | 5–7 business days |
| In-store cash refund | Same day (next business day for online returns) |
Refunds are issued only after the returned item has passed our inspection. Items returned in non-saleable condition may be subject to a restocking fee of up to 20%.
Shipping Costs
Who pays for return shipping depends on the reason for the return.
TechNexus Pro covers return shipping. We will email you a prepaid label.
The customer is responsible for return shipping. Original outbound shipping is non-refundable.
Custom-built systems, large monitors, and server equipment may incur return shipping fees — we will quote before processing.
Damaged or Defective Items
We take damaged shipments seriously. Please report any issues within 48 hours of delivery.
- Take photos of the damaged packaging and the item itself within 48 hours of receipt.
- Email photos, your order number, and a brief description to [email protected].
- Keep all original packaging until the claim is resolved — the carrier may require an inspection.
- We will arrange a replacement or refund within 3 business days of approving the claim.
Need to file a warranty or return claim?
Our support team is ready to help you start the process and answer any questions.